Refund policy

Personalized Orders, Changes & Returns

Every personalized item is made just for you, so please double-check your spelling, numbers, and finish before placing your order.

Need to make a change or cancel?

Email me at support@westmoorhouse.com as soon as possible with your order number. I can make changes or cancel your order before I send it to Whitehall Products. After that, I’ll check whether anything can still be changed, but I can’t guarantee it.

Returns on personalized items

Once production begins, personalized items can’t be returned or refunded for a change of mind or an error in the personalization you submitted. This doesn’t affect any rights you have under applicable consumer protection laws.

Non-personalized returns

If you’d like to return a non-personalized item, email me at support@westmoorhouse.com with your order number and the reason for your return. I review requests individually and will let you know whether a return is possible, along with any shipping costs and refund details, before you send anything back.

If your item arrives damaged, defective, or incorrect, please contact me so I can help get it sorted out.

Something isn’t right?

If your item arrives damaged, defective, or with personalization that doesn’t match your order, please email me your order number and photos of the item and packaging. I’ll work with you and Whitehall Products to get it sorted out. Please contact me before sending anything back so I can provide the right instructions.

When you reach out, you’re speaking directly with me, Marcus.